Privacy Policy

Last updated: 24.02.2026

This Privacy Policy explains how au-bizzo-casino-online.com (“we”, “us”, “our” or the “Website”) collects, uses, stores, and protects your personal data when you use our gambling and related services online.

We act as a data controller in respect of your personal data. This means we determine the purposes and means of processing your information and are responsible for ensuring that all processing activities comply with:

• Applicable Australian law (including relevant state/territory gambling and privacy requirements); and
• The EU General Data Protection Regulation (GDPR), where it applies to players located in the European Economic Area.

By registering an account, accessing or using our services, you confirm that you have read this Privacy Policy and that you consent to the processing of your personal data as described herein, in addition to any processing we conduct on the basis of legal obligations (e.g. anti-money laundering) or legitimate interests (e.g. fraud prevention, service improvement).

If you have any questions about this Privacy Policy or your data protection rights, you may contact us at:
[email protected]

Information We Collect

We collect different categories of personal data in order to provide our gambling services, comply with legal requirements, and ensure the security and fairness of our platform.

1. Identification and Contact Details

• Full name
• Date of birth and age verification details
• Residential address and country of residence
• Email address
• Telephone number
• Username and password
• Preferred language and currency

2. Account and Transaction Information

• Account registration details
• Deposit and withdrawal history
• Betting and gaming history (stakes, wins, losses, bonuses, game sessions)
• Payment method details (e.g. partially masked card numbers, e‑wallet identifiers, bank details as necessary)
• Account balances and loyalty / VIP status where applicable

3. Verification and KYC Documentation

To comply with Know Your Customer (KYC), Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws, we may request and process:

• Copy of government-issued identification (passport, ID card, driver’s licence)
• Proof of address (utility bill, bank statement, government letter)
• Proof of ownership of payment methods (e.g. redacted card statement, e‑wallet screenshot)
• Any other documents required by applicable regulations or our licensing conditions

4. Technical and Usage Data

When you use our Website, we automatically collect certain technical data, including:

• IP address and approximate location based on IP
• Device identifiers (e.g. device ID, browser type, operating system, screen resolution)
• Log-in dates and times
• pages visited, clickstream data, and navigation paths
• Game session information (time spent, type of games, device used)
• Cookies and similar tracking technologies (see “Cookie Policy” below)

5. Correspondence and Communication Data

• Emails, chat logs, and messages exchanged with our customer support
• Records of complaints, disputes, or responsible gambling requests
• Notes relating to call-center or live chat interactions

6. Responsible Gambling and Risk Data

• Self-exclusion details and responsible gambling tools (deposit limits, time-outs)
• Behavioural data used for problem gambling risk assessment, where applicable

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases:

1. Provision of Services and Contract Performance

We use your data to:

• Create and maintain your player account
• Process deposits, withdrawals and bets
• Offer and operate casino games and betting products
• Provide customer support and technical assistance
• Manage bonuses, promotions, and loyalty rewards
• Verify your identity, age, and eligibility to participate in gambling services

These activities are necessary for the performance of our contract with you.

2. Compliance with Legal and Regulatory Obligations

We are legally required to process certain personal data in order to:

• Comply with AML/CTF laws and regulations
• Prevent and detect criminal activity, money laundering and fraud
• Verify your identity and conduct KYC checks
• Comply with responsible gambling obligations (e.g. self-exclusion registers, affordability checks where required)
• Respond to requests or orders from regulatory and governmental authorities
• Maintain proper business records as required by law

These activities are necessary to comply with legal obligations applicable to gambling operators.

3. Legitimate Interests

We process data for our legitimate business interests, provided that such interests are not overridden by your fundamental rights and freedoms. These interests include:

• Preventing, investigating and mitigating fraud, abuse, cheating, bonus misuse and security incidents
• Ensuring the integrity and fairness of games
• Monitoring usage for service performance and optimization
• Analysing player behaviour in aggregated or pseudonymised form for product improvement and risk management
• Enforcing our Terms and Conditions

Where required by law, we perform a legitimate interest assessment to ensure that appropriate safeguards are in place.

4. Research, Statistics and Service Improvement

We may use aggregated and/or pseudonymised data to:

• Carry out statistical analysis of game performance, player segments and platform usage
• Improve existing products and develop new features
• Analyse the effectiveness of responsible gambling tools

Where possible, personal identifiers are removed or minimised to preserve your privacy.

Marketing Communication

Use of Data for Marketing

With your consent (where required by law) or based on our legitimate interests, we may use your contact details and preference data to:

• Send you promotional emails, SMS messages or in-account notifications regarding our products, bonuses and special offers
• Provide tailored promotions based on your gaming preferences and history
• Inform you about new features, tournaments or loyalty programs

Opt-Out and Preference Management

You may withdraw your consent or opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in promotional emails
• Adjusting your communication preferences within your account settings (where available)
• Contacting us at [email protected]

Opting out of marketing will not affect transactional or service-related communications (e.g. account notifications, security alerts, changes to terms).

Obtaining Personal Information

We collect personal data from the following sources:

• Directly from you when you:

  • Register an account
  • Submit verification documents
  • Make deposits or withdrawals
  • Contact customer support
  • Participate in promotions or surveys

• Automatically through your interaction with our Website and services via cookies, logs and similar technologies.

• From third-party service providers, such as:

  • Payment providers and financial institutions
  • Identity and KYC verification providers
  • Credit reference and fraud prevention agencies
  • Regulatory or self-exclusion databases (where applicable)

• From publicly available or official records, where required to confirm identity or verify information in the context of AML/CTF and regulatory checks.

Data Recipients

Within our organisation, your personal data is accessed only by personnel who require it for their job role, subject to strict confidentiality obligations. Typical internal recipients include:

• Customer support and account management teams
• Payment and finance teams
• Risk, fraud and compliance teams
• IT security and system administrators
• Marketing and business intelligence teams (in line with your preferences)

We ensure that employees and contractors handling your data are appropriately trained and bound by confidentiality.

Releasing Data to Third Parties

We may share your personal data with third parties in the following circumstances:

1. Service Providers and Business Partners

We may engage trusted third-party providers who process data on our behalf to deliver the services, including:

• Payment processors, banks and financial intermediaries
• Game and software providers supplying casino and betting content
• Identity verification and KYC/AML service providers
• Data analytics and business intelligence tools
• Marketing, customer communication and CRM service providers
• IT hosting, cloud storage and security services

These third parties act as data processors and are contractually obliged to:

• Use the data only for the specified purposes
• Implement appropriate security measures
• Comply with applicable data protection laws

2. Legal and Regulatory Disclosures

We may disclose personal data when required to:

• Comply with a legal obligation or regulatory requirement
• Respond to valid requests from law enforcement, regulators, courts or other public authorities
• Protect our rights, property or safety, or those of our players or the public
• Assist in investigations relating to fraud, money laundering, or other criminal or regulatory offences

3. Corporate Transactions

If we undergo a merger, acquisition, restructuring or sale of all or part of our business, your data may be transferred to the relevant third parties, subject to confidentiality protections and data protection safeguards.

4. International Transfers

Where data is transferred outside Australia or the European Economic Area (EEA), we ensure that:

• The destination country has an adequate level of data protection, or
• Appropriate safeguards (such as Standard Contractual Clauses) are in place.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by law.

• For AML/CTF and KYC purposes, we generally retain key identity and transaction records for a minimum period of 5 years after the end of the business relationship or the date of the last transaction, in line with common regulatory requirements.
• Transactional, accounting and regulatory records may be kept for the period mandated by applicable financial and gambling regulations.
• Where we rely on your consent for marketing, we retain marketing-related data until you withdraw your consent or until it is no longer needed.

After the mandatory retention periods expire:

• Your data will be securely deleted, anonymised, or archived in a form that no longer identifies you.
• You may request erasure of your personal data, subject to any overriding legal retention obligations we must follow.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:

• Secure login procedures with unique IDs and passwords
• Encryption of data in transit (e.g. TLS/SSL) and, where appropriate, at rest
• Firewalls, intrusion detection and access control mechanisms
• Strict internal access controls on a need-to-know basis
• Regular security assessments and system monitoring
• Staff training on data protection and information security
• Data backup and disaster recovery procedures

While we take reasonable steps to safeguard your information, no system can be completely secure, and you are advised to:

• Use strong, unique passwords
• Keep your login credentials confidential
• Log out after each session and notify us immediately of any suspected unauthorised access.

Your Rights & Contacting Us

Subject to applicable law (including the GDPR where relevant), you have the following rights with respect to your personal data:

• Right of access: To obtain confirmation whether we process your data and, if so, to receive a copy and related information.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure (“right to be forgotten”): To request deletion of your data where it is no longer necessary, where you have withdrawn consent, or where processing is unlawful, subject to legal retention obligations.
• Right to restriction of processing: To request that we limit the processing of your data in specific circumstances.
• Right to data portability: To receive certain personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller, where technically feasible.
• Right to object: To object to processing based on our legitimate interests or for direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights or to submit a query or complaint regarding our data practices, you may contact us at:
[email protected]

We may ask you to confirm your identity before responding to such requests.

Complaints to Supervisory Authorities

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with:

• The relevant Australian privacy regulator (such as the Office of the Australian Information Commissioner), and/or
• Your local data protection authority in the EEA (if GDPR applies to you).

We encourage you to contact us first so we can attempt to resolve any issue directly.

Cookie Policy

Our Website uses cookies and similar technologies to enhance your user experience, support the operation of our services, and provide relevant content.

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They may be “session” cookies (deleted when you close your browser) or “persistent” cookies (stored for a defined period).

Types of Cookies We Use

1. Essential (Strictly Necessary) Cookies
   These cookies are necessary for the proper functioning of the Website and cannot be switched off in our systems. They are usually set in response to actions you take, such as:

   • Logging in and maintaining your session
   • Enabling core site functionality and security
   • Processing transactions and navigating between pages

2. Functional Cookies
   These cookies enable enhanced functionality and personalisation, such as:

   • Remembering your language, region or other preferences
   • Saving settings related to responsible gambling tools
   • Providing a more customised gaming experience

   If you disable these cookies, some services may not function properly.

3. Advertising and Analytics Cookies
   These cookies may be set by us or by our third-party partners to:

   • Measure the effectiveness of our marketing campaigns
   • Understand how visitors use our Website
   • Deliver personalised offers or adverts based on your interests and behaviour

   In jurisdictions where required, we will obtain your consent before using non-essential cookies, including advertising and analytics cookies.

Managing Cookies

You can manage or disable cookies through:

• Your browser settings (e.g. blocking or deleting cookies), and/or
• Our on-site cookie management tools (where available), which allow you to accept or reject non-essential cookies.

Please note that blocking certain cookies may impact the functionality or performance of the Website and could affect your ability to use some services.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or in our processing activities. Any material changes will be posted on this page with an updated “Last updated” date. You are encouraged to review this Policy periodically to remain informed about how we protect your information.”